The details of your mailing from the preparatory upps steps we finished, time to move on Amazon. up

Not so long ago, I was told, How to buy a video game console at Amazon.de, now in the continuation of the theme instructions on how to return the money if the parcel lost in the inexhaustible depths of the Russian Post, EMS or not reached the territory of Russia. Original taken from konung in treats and tamzhonya Roissi or as a refund for the purchase in amazon.de upps no secret that German amazon sends orders in Russia, unlike American or British counterpart. Just over a month ago (23.09.10), I decided upps to take advantage of this fact and to order from Amazon Xbox 360 S 250GB, decent saving: because there buy together with shipping would cost ~ 9000 rubles, while he stands on the ozone 12390. About our local A11, CSN and New Vasyuki I really do not say anything. So, I have successfully designed and placed the order with its ruble sberbankovskoy visa classic and sat down to wait. With the post office and customs I already have both positive upps and negative experiences: it nekurerskie parcels from Britain and Hong Kong Skorokhod for 15-18 days and lost Factory Sealed Golden Sun for GBA almost 100 bucks. But this time was special - make stupid not even reached tabs mail and not more than a month on trekaetsya upps rashnposte, ie she came from Germany, and further trace of her cold. Online a lot of guides on buying on amazon.de, but detailed Gaida a refund for some reason do not like to write. upps Decided to fill the gap. This guide on how to get the money back (or to receive compensation in the form of re-sending) for your order in the German Amazon in the short term - 1-2 days.
Tracking upps at DHL Deutsche Post I'll tell you that such a simple money-back can not remember still in one internet-magazine/torgovoy site. So, you've waited a fair time (just to be sure, 3-4 weeks, but preferably not more than 1.5 months), and from your order no news. The first thing you need to do is make sure that your card can come payments in euro, ie Does the bank carries out currency conversion for incoming payments. If yes, then continue. 0.1. Find a letter from an Amazon with the details of your order. Writing has the following headline: Ihre Amazon.de Bestellung wurde versandt (# XXX-XXXXXXX-XXXXXXX), upps where in parentheses after the # specified order number (you can copy somewhere, you will need the following steps). upps The text of the letter looking phrase: Paketverfolgungsnummer: XXXXXXXXXXXX - is the number of the postal internal format DHL. 0.2. Then copy this number and ask for http://www.dhl.de/en.html online status via postal tracking form:
Form online tracking on dhl.de From the newly opened window copy international number origin (not necessarily in a letter to the customer service department of an Amazon upps customer, you can do an internal room DHL) and the current status of the parcel: upps
The details of your mailing from the preparatory upps steps we finished, time to move on Amazon. upps Those who are not interested in the interface romp amazonovskogo site can go directly to item number 5. For easier navigation on the site is recommended to use a bit of an interpreter, as in my ChromePlus:
Step 2. Transition to the list of orders 3. Orders upps page, select your order. If it is not listed in the dropdown upps menu select the desired length of ordering (in my case it was "for orders upps placed during the last 6 months"), and then Los (OK). Opposite order (the right side), there are two buttons, press the top - Artikel zurückschicken (To Return)
Step 3. Starting refund procedures 4. On return, select items for which you wish to return the money (or order resending), in the dropdown menu select the reason for the return Ich habe diesen Artikel noch nicht erhalten (I have not received this product) and click Weiter ( etc.)
Step 5. Opens a form in connection with the Service to work with clients 6. Complete the e-mail form as follows: In the Bestellnr. (Order Number) quote the order number without sharp (lattice). It can spy on step number 3 or the letter from Amazon upps that you received after placing your order. The list Inr Anliegen (your question) select Wo bleibt meine Bestellung? (Where is my order?). In the text box, briefly describe the problem and your requirement, here you will need room of origin upps and its current status, which you have prepared in the preliminary steps. For example, in my case (refund) the text was so: I haven't received my order yet. It's status hadn't changed upps for about a month (CL67 ***** 57DE): 25.09.10 08:21 h IPZ-Ffm, DE Shipment in transportation to destination country. So I think it was lost in transit. I would like to have a refund. If you do not want a refund and re-order dispatch, instead write the last sentence, for example, I would like you to send me an extra copy of my order (replacement). As you correctly noted, the text is in English and not in German. Support Amazon fully understand English. After