Post besought customers ninja humor - Rod
Post's Facebook page was buzzing on Tuesday. According to a customer's sense of humor seasoned public feedback message attracted 5,000 supporters overnight. Posts you have time to blame the original topic, but also the silencing of debate, and the poor play of the media's eye. The next day, Itella collected the pot - with humor. currier
This week, we once again prove that social media feature, which companies produce perhaps currier the most trouble: the enormous speed. On Tuesday at noon Post Facebook page appeared in the form of customer feedback:
"Hey, Ari! I'm sorry to hear that our service will not meet your expectations. In order for us to find out your case, please currier contact our customer service, asiakaspalvelu@posti.fi or 0200 71000 (local network charge / mobile call charge), item code with. "
Experience postininjoista however, was not just an isolated incident. Cam chain began to grow at an exponential rate while telling currier people about their own experiences of the package instead of the door was left a mere piece of paper. About a hundred comments, and three hours after the initial currier mailing feedback reiterated the bickering. currier
In the evening, thousands of people currier participated in the discussion postininjoista. Comments amounted to nearly five thousand four hundred and tykkääjiä. Post reply was waiting to nine, but then it started to happen:
Now the communication was completely different stuff. Director of Services currier of the valley containing the comment for what people often requires: Thank you for your feedback, problems, issue and regret, and even concrete promises on how you look at correcting the source.
The Valley of writing the original post negative customer feedback ninja-expression is translated into well over. Post Ninja is therefore not the kind that happens to slip quietly slips of paper door in order to avoid packet chartering, but the weather and the conditions of reckless, relentless work of the hero, who is required currier to "physical endurance and speed, the ability to move silently staircases and courtyards, the mail recipients still asleep."
So what can we learn from the discussion on social media? It is very rapid. It takes place mostly outside working hours. Generic overhead messages do not work. Remember to admit your mistakes and apologize, or even regret. Humor always helps.
The valley might be present currier in the same breath for the postman washed so glamorous currier summer job opportunity that I'm going to put the paper to pull the same way. Perhaps Itella coffee breaks viewed Xplore Studio cruel?
Corrected: I missed the original currier article writing unnoticed currier Post to come to Tuesday night's ninja post, which Antoin somewhat misleading picture of the events. Sorry. This plot twist was added to Article 1.3. at 10:10. Thank you for the clarification mail communications.
> Complete contents of the strategic perfect sisältöstrategissa combines ydinviestijä, storyteller and architect. currier Last week's Content Strategy Forum was a success in every way sisältöstrategien professional event. The undersigned, it got me thinking about sisältöstrategin professional requirements. What kind of a different currier perspective strategists continuations? What kind of skills sisältöstrategilla need to be in order for the customer's currier needs are met? Multitasking is the ideal of our time, and a variety of hybrids have been enough recent speech to the blogs. Often, the images completely different areas of the dominant professionals, however, currier are utopian. Three approaches In fact, I managed to pick up the contents of a network of designers and sisältöstrategeista three main groups - or pääkoulukuntaa: the first group form a ydinviestijät of those guys who make every effort to get the company's website, as well as some channels are customer-oriented and to support the company's strategic goals. The main objective currier is usually a content compression and pruning and sharpening focus on its core message. Of this group one of the main task is to force the clients' Why are we doing this content, and to whom? ", Comment. Another angle of incidence currier is based on the professional content of the continuous currier design around. This bunch of people to be invited storytellers. The group used the key words are content marketing, narrative, measurement, sales support. The design is based on the strategic guidelines for implementation requirements - of course, currier they are based at a larger picture. The third sisältöstrategien occupational group focuses on the user experience. Architects professionally the most important tasks is to focus on the user understanding currier of the growth and development. The same person can be tuned to either design or technology perspective around. Architect currier can not catch it kicks so impressive sivuleiskasta the best publications in support of publishing. Sisältöstrategissa perfect combination of these three characteristics. But is this the hybrid impossible
Post's Facebook page was buzzing on Tuesday. According to a customer's sense of humor seasoned public feedback message attracted 5,000 supporters overnight. Posts you have time to blame the original topic, but also the silencing of debate, and the poor play of the media's eye. The next day, Itella collected the pot - with humor. currier
This week, we once again prove that social media feature, which companies produce perhaps currier the most trouble: the enormous speed. On Tuesday at noon Post Facebook page appeared in the form of customer feedback:
"Hey, Ari! I'm sorry to hear that our service will not meet your expectations. In order for us to find out your case, please currier contact our customer service, asiakaspalvelu@posti.fi or 0200 71000 (local network charge / mobile call charge), item code with. "
Experience postininjoista however, was not just an isolated incident. Cam chain began to grow at an exponential rate while telling currier people about their own experiences of the package instead of the door was left a mere piece of paper. About a hundred comments, and three hours after the initial currier mailing feedback reiterated the bickering. currier
In the evening, thousands of people currier participated in the discussion postininjoista. Comments amounted to nearly five thousand four hundred and tykkääjiä. Post reply was waiting to nine, but then it started to happen:
Now the communication was completely different stuff. Director of Services currier of the valley containing the comment for what people often requires: Thank you for your feedback, problems, issue and regret, and even concrete promises on how you look at correcting the source.
The Valley of writing the original post negative customer feedback ninja-expression is translated into well over. Post Ninja is therefore not the kind that happens to slip quietly slips of paper door in order to avoid packet chartering, but the weather and the conditions of reckless, relentless work of the hero, who is required currier to "physical endurance and speed, the ability to move silently staircases and courtyards, the mail recipients still asleep."
So what can we learn from the discussion on social media? It is very rapid. It takes place mostly outside working hours. Generic overhead messages do not work. Remember to admit your mistakes and apologize, or even regret. Humor always helps.
The valley might be present currier in the same breath for the postman washed so glamorous currier summer job opportunity that I'm going to put the paper to pull the same way. Perhaps Itella coffee breaks viewed Xplore Studio cruel?
Corrected: I missed the original currier article writing unnoticed currier Post to come to Tuesday night's ninja post, which Antoin somewhat misleading picture of the events. Sorry. This plot twist was added to Article 1.3. at 10:10. Thank you for the clarification mail communications.
> Complete contents of the strategic perfect sisältöstrategissa combines ydinviestijä, storyteller and architect. currier Last week's Content Strategy Forum was a success in every way sisältöstrategien professional event. The undersigned, it got me thinking about sisältöstrategin professional requirements. What kind of a different currier perspective strategists continuations? What kind of skills sisältöstrategilla need to be in order for the customer's currier needs are met? Multitasking is the ideal of our time, and a variety of hybrids have been enough recent speech to the blogs. Often, the images completely different areas of the dominant professionals, however, currier are utopian. Three approaches In fact, I managed to pick up the contents of a network of designers and sisältöstrategeista three main groups - or pääkoulukuntaa: the first group form a ydinviestijät of those guys who make every effort to get the company's website, as well as some channels are customer-oriented and to support the company's strategic goals. The main objective currier is usually a content compression and pruning and sharpening focus on its core message. Of this group one of the main task is to force the clients' Why are we doing this content, and to whom? ", Comment. Another angle of incidence currier is based on the professional content of the continuous currier design around. This bunch of people to be invited storytellers. The group used the key words are content marketing, narrative, measurement, sales support. The design is based on the strategic guidelines for implementation requirements - of course, currier they are based at a larger picture. The third sisältöstrategien occupational group focuses on the user experience. Architects professionally the most important tasks is to focus on the user understanding currier of the growth and development. The same person can be tuned to either design or technology perspective around. Architect currier can not catch it kicks so impressive sivuleiskasta the best publications in support of publishing. Sisältöstrategissa perfect combination of these three characteristics. But is this the hybrid impossible
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